1. Introduction

• 1.1 ”ST. Light” is the trading name for the ST. Light group companies (“ST. Light” or “we”) operate a physical and an e-commerce platform consisting of a website and mobile application together with supporting IT, logistics, and payment infrastructure, for the sale and purchase of consumer products and services (“products”) in its allocated territory.

2. Registration and account

• 2.1 You may not register with our Platform if you are under 18 years of age (by using our Platform or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).
• 2.2 If you register for an account with our Platform, you will be asked to provide an email address/user ID and password and you agree to:
•   2.2.1 Keep your password confidential;
•   2.2.2 notify us in writing immediately (using our contact details provided in section 26) if you become aware of any disclosure of your password; and
•   2.2.3 Be responsible for any activity on our Platform arising out of any failure to keep your password confidential, and you acknowledge that you may be held liable for any losses arising out of such a failure.
• 2.3 Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.
• 2.4 We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same. See section 4.2 below for further information about refunds.
• 2.5 You may cancel your account on our Platform by contacting us as provided in the sections below..

3. Terms and conditions of sale

• 3.1 You acknowledge and agree that:
•   3.1.1 Our Platform provides an online location for buyers to purchase products;
•   3.1.2 We shall accept salest (unless ST. Light is indicated as the ST. LIGHT) ST. Light is not a party to the transaction between any other ST. LIGHT and buyers other than ST. LIGHT.
• 3.2 Subject to these general terms and conditions, the ST. LIGHT’s terms of business shall govern the contract for sale and purchase between the buyer and the ST. LIGHT. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the ST. LIGHT:
•   3.2.1 The price for a product will be as stated in the relevant product listing;
•   3.2.2 The price for the product must include all taxes and comply with applicable laws in force from time to time;
•   3.2.3 Delivery charges, packaging charges, handling charges, administrative charges, insurance costs, and other ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and clearly stated in the product listing; and delivery of digital products may be made electronically;
•   3.2.4 Products must be of satisfactory quality, fit, and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the ST. LIGHT to the buyer; and
•   3.2.5 In respect of physical products sold, the ST. LIGHT warrants that the ST. LIGHT has good title to, and is the sole legal and beneficial owner of, the products and/or has the right to supply the products pursuant to this agreement, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings; and in respect of digital products the ST. LIGHT warrants that the ST. LIGHT has the right to supply digital products to the buyer.
•   3.2.6 The ST. LIGHT warrants that, where a product sold has such terms, the ST. LIGHT will provide detailed disclosure of the product terms and conditions, any applicable warranty, and other terms necessary to inform the buyer of the product and its usage in the specification section provided on each product page.

4. Returns and refunds

• 4.1 Returns of products by buyers and acceptance of returned products by ST. LIGHTs shall be managed by us in accordance with the returns page on Our Platform, as may be amended from time to time. Acceptance of returns shall be at our discretion, subject to compliance with applicable laws of the territory.
• 4.2 Refunds in respect of returned products shall be managed in accordance with the refunds page on Our Platform, as may be amended from time to time. Our rules on refunds shall be exercised at our discretion, subject to applicable laws of the territory. We may offer refunds, at our discretion:
•   4.2.1 in respect of the product price;
•   4.2.2 in respect of local and/or international shipping fees (as stated on the refunds page); and
•   4.2.3 by way of store credits, vouchers, mobile money transfers, bank transfers, or such other methods as we may determine from time to time.
• 4.3 Returned products shall be accepted and refunds issued by ST. Light, acting for and on behalf of the ST. LIGHT. Notwithstanding paragraphs 4.1 and 4.2 above, with respect to physical OR  digital products or services, ST. Light shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the ST. LIGHT’s terms and conditions of sale.
• 4.4 Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

5. Payments

• 5.1 You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on Our Platform.

6. Store credit

• 6.1 ST. Light reserves the right to cancel or withdraw credit and rewards for any reason at its discretion, including if we suspect fraud or foul play. You can view the ST. Light terms and conditions and information about your ST. Light.

7. Promotions

• 7.1 Promotions and competitions run by ST. Light and/or other promoters shall be managed in accordance with the Promotions Terms and Conditions, where applicable. You can view Promotions Terms and Conditions where they apply on our website or mobile application

8. Use of the website

• 8.1 In this section 8 words “Our Platform” and “website” shall be used interchangeably to refer to ST. Light’s websites and mobile applications.
• 8.2 You may:
  • 8.2.1 View pages from our website in a web browser;
  • 8.2.2 Download pages from our website for caching in a web browser;
  • 8.2.3 Print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
  • 8.2.4 Stream audio and video files from our website using the media player on our website; and
  • 8.2.5 Use our Platform services by means of a web browser,
• subject to the other provisions of these general terms and conditions.
• 8.3 Except as expressly permitted by section 8.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer.
• 8.4 You may only use our website for your own personal and business purposes in respect of selling or purchasing products on Our Platform.
• 8.5 Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.
• 8.6 Unless you own or control the relevant rights in the material, you must not:
  • 10.6.1 Republish material from our website (including republication on another website);
  • 8.6.2 sell, rent, or sub-license material from our website;
  • 8.6.3 Show any material from our website in public;
  • 8.6.4 Exploit material from our website for a commercial purpose; or
  • 8.6.5 Redistribute material from our website.
• 8.7 Notwithstanding section 8.6, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
• 8.8 We reserve the right to suspend or restrict access to our website, to areas of our website, and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
• 8.9 You must not:
  • 8.9.1 Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity, or security of the website;
  • 8.9.2 Use our website in any way that is unethical, unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
  • 8.9.3 hack or otherwise tamper with our website;
  • 8.9.4 Probe, scan, or test the vulnerability of our website without our permission;
  • 8.9.5 Circumvent any authentication or security systems or processes on or relating to our website;
  • 8.9.6 Use our website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
  • 8.9.7 imposes an unreasonably large load on our website resources (including bandwidth, storage capacity, and processing capacity);
  • 8.9.8 Decrypt or decipher any communications sent by or to our website without our permission;
  • 8.9.9 Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;
  • 8.9.10 Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
  • 8.9.11 use our website except by means of our public interfaces;
  • 8.9.12 violates the directives set out in the robots.txt file for our website;
  • 10.9.12 Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing); or
  • 10.9.13 Do anything that interferes with the normal use of our website.

9. Copyright and Trademarks

• 9.1 Subject to the express provisions of these general terms and conditions:
  • 9.1.1 We, together with our licensor, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
  • 9.1.2 All the copyright and other intellectual property rights on our website and the material on our website are reserved.
• 9.2 ST. Light’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
• 9.3 The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.

10. Data Privacy

• 10.1 Buyers agree to the processing of their personal data in accordance with the terms of ST. Light’s Privacy Notice and Cookie Notice.
• 10.2 ST. The light shall process all personal data obtained through Our Platform and related services in accordance with the terms of our Privacy Notice and Cookie Notice and Privacy Policy.
• 11.3 ST. LIGHT shall be directly responsible to buyers for any misuse of their personal data and ST. The light shall bear no liability to buyers in respect of any misuse by ST. LIGHTs of their personal data.

11. Due diligence and audit rights

• 11.1 We operate an anti-fraud and anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of Our Platform.
• 11.2 You agree to provide us with all such information, documentation, and access to your business premises as we may require:
  • 11.2.1 in order to verify your adherence to, and performance of, your obligations under these terms and conditions;
  • 11.2.2 for the purpose of disclosures pursuant to a valid order by a court or other governmental body; or
  • 11.2.3 as otherwise required by law or applicable regulation.

12. ST. Light’s Role as a Our Platform

• 12.1 You acknowledge that:
  • 12.1.1 ST. Light facilitates Our platform buyers and third-party ST. LIGHTS or ST. Light, where ST. Light is the ST. LIGHT of a product;
  • 12.1.2 The relevant ST. LIGHT of the product (whether ST. Light is the ST. LIGHT or whether it is a third party ST. LIGHT) shall at all times remain exclusively liable for the products they sell on Our Platform; and
  • 12.1.3 in the event that there is an issue arising from the purchase of a product on Our Platform, the buyer should seek recourse from the relevant ST. LIGHT of the product by following the process set out in ST. Light’s Dispute Resolution Policy.
• 12.2 We commit to ensure that ST. Light, or third-party ST. LIGHTs, as applicable, submit information relating to their products on Our Platform that is complete, accurate, and up to date and pursuant thereto:
  • 12.2.1 The relevant ST. LIGHT warrants and represents the completeness and accuracy of the information published on our platform Relating to their products;
  • 12.2.2 The relevant ST. LIGHT warrants and represents that the material on Our Platform is up-to-date; and
  • 12.2.3 if a buyer has a complaint relating to the accuracy or completeness of the product information received from an ST. LIGHT (including where ST. Light is the ST. LIGHT), the buyer can seek recourse from the relevant ST. LIGHT by following the process set out in the ST. Light’s Dispute Resolution Policy.
• 12.3 We do not warrant or represent that the Our Platform will operate without fault; or that the Our Platform or any service on the Our Platform will remain available during the occurrence of events beyond ST. Light’s control (force majeure events) which include but are not limited to; flood, drought, earthquake, or other natural disasters; hacking, viruses, malware, or other malicious software attacks on the Our Platform; terrorist attacks, civil war, civil commotion or riots; war, threat of or preparation for war; epidemics or pandemics; or extra-constitutional events or circumstances which materially and adversely affect the political or macro-economic stability of the territory as a whole.
• 12.4 We reserve the right to discontinue or alter any or all of our Platform services, and to stop publishing our Platform, at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Our Platform services, or if we stop publishing the Our Platform. This is without prejudice to your rights in respect of any unfulfilled orders or other existing liabilities of ST. Light.
• 12.5 If we discontinue or alter any or all of our Platform circumstances not relating to force majeure, we will provide prior notice to the buyers and ST. LIGHT’s of not less than fifteen (15) days with clear guidance on the way forward for the pending transactions or other existing liabilities of ST. Light.
• 12.6 We do not guarantee any commercial results concerning the use of the Our Platform.
• 12.7 To the maximum extent permitted by applicable law and subject to section 12.1 below, we exclude all representations and warranties relating to the subject matter of these general terms and conditions, our Our Platform the use of our Our Platform.

13. Limitations and exclusions of liability

• 13.1 Nothing in these general terms and conditions will:
  • 13.1.1 Limit any liabilities in any way that is not permitted under applicable law; or
  • 13.1.2 Exclude any liabilities or statutory rights that may not be excluded under applicable law
• 13.2 The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms and conditions:
  • 13.2.1 are subject to section 13.1; and
  • 13.2.2 govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty, except to the extent expressly provided otherwise in these general terms and conditions.
• 13.3 In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.
• 13.4 Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the Our Platform shall constitute a separate contract for the purpose of this section 13.4.
• 13.5 Notwithstanding section 13.4 above, we will not be liable to you for any loss or damage of any nature, including in respect of:
  • 13.5.1 Any losses occasioned by any interruption or dysfunction to the website;
  • 13.5.2 Any losses arising out of any event or events beyond our reasonable control;
  • 13.5.3 Any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill;
  • 13.5.4 Any loss or corruption of any data, database or software; or
  • 13.5.5 Any special, indirect, or consequential loss or damage.
• 13.6 We accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Our Platform or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
• 13.7 Our Our Platform includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third-party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Indemnification

14. 1 You hereby indemnify us, and undertake to keep us indemnified, against:

• 14.1.1 Any and all losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our Our Platform or any breach by you of any provision of these general terms and conditions or the ST. Light codes, policies, or guidelines; and
• 14.1.2 Any VAT liability or other tax liability that we may incur in relation to any sale, supply, or purchase made through our Platform, where that liability arises out of your failure to pay, withhold, declare, or register to pay any VAT or other tax properly due in any jurisdiction

15. Breaches of these general terms and conditions

• 15. 1 If we permit the registration of an account on our Platform will remain open indefinitely, subject to these general terms and conditions.
• 15.2 If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any ST. Light codes, policies, or guidelines in any way we may:
  • 15.2.1 temporarily suspend your access to our Platform;
  • 15.2.2 permanently prohibit you from accessing our Platform;
  • 15.2.3 Block computers using your IP address from accessing our Platform;
  • 15.2.4 Contact any or all of your internet service providers and request that they block your access to our Platform;
  • 15.2.5 Suspend or delete your account on our Platform; and/or
  • 15.2.6 commence legal action against you, whether for breach of contract or otherwise.
• 15.3 Where we suspend, prohibit, or block your access to our Our Platformor a part of our Our Platform must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

16. Entire agreement

• 16.1 These general terms and conditions and the ST. Light codes, policies and guidelines (and in respect of ST. Light the ST. light terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our Platform and shall supersede all previous agreements between you and us in relation to your use of our Our Platform.

17. Hierarchy

• 17.1 Should these general terms and conditions, the ST. LIGHT terms and conditions, and the ST. Light codes, policies, and guidelines are in conflict, with these terms and conditions, the ST. LIGHT terms and conditions and the ST. Light codes, policies, and guidelines shall prevail in the order here stated.

18. Variation

• 18.1 We may revise these general terms and conditions, the ST. LIGHT terms and conditions, and the ST. Light codes, policies, and guidelines from time to time.
• 18.2 The revised general terms and conditions shall apply from the date of publication on the Our Platform.

19. No waiver

• 19.1 No waiver of any breach of any provision of these general terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of these general terms and conditions.

20. Severability

• 20.1 If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect
• 20.2 If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

21. Assignment

• 21.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.
• 21.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.

22. Third party rights

• 22.1 A contract under these general terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.
• 22.2 The exercise of the parties’ rights under a contract under these general terms and conditions is not subject to the consent of any third party.

23. Law and jurisdiction

• 23.1 These general terms and conditions shall be governed by and construed following the laws of the territory.
• 23.2 Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.

24. Our company details and notices

• 24.1 You can contact us by using the contact details on the contact form, on the website www.stlight.solar
• 24.2 You may contact our ST. LIGHTs for after-sales queries, including any disputes, by requesting their contact details, including the full legal name of the ST. LIGHT and where applicable the shop name, from ST. Light in accordance with the Deputes Resolution Policy, pursuant to which 
•  shall be obliged to ensure that the ST. LIGHT is identifiable and clearly linked to the transaction in question.
• 24.3 You consent to receive notices electronically from us. We may provide all communications and information related to your use of the Our Platform electronic format, either by posting to our website or application, or by email to the email address on your account. All such communications will be deemed to be notices in writing and received by and properly given to you.

Version.1.0

Last update: September 3rd 2023