RETURNS AND REFUND POLICY
A customer or buyer can initiate a return within 15 days after delivery/collection for Eligible reasons or Change of mind:
Eligible reasons – wrong items, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
“Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
You can request a return if you have changed your mind about an item AND if it has not been opened.
When returning an item, Ensure all seals, tags, and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Events and Tickets are not eligible for return.
Get your refund faster when you drop off your return at the St. Light Statio.
Your refund will be credited back to the original payment source used for the purchase.
Please note that the refund processing time may vary depending on the payment method:
- If you paid via mobile money, the refund will be issued to your mobile money account within 24 – 36 hours.
- If you paid via bank card, it may take 3-5 business days for the refund to appear in your account.
- If you paid via voucher, your refund voucher will be processed immediately and you will receive an e-mail with your voucher code.
- If you paid via any other means, like a wallet, or our platform wallet, the refund will be credited to your St. light account as store credit within 24 hours.
